Terms of purchase

This agreement regulates the general conditions of purchase of the various products and services offered on this website by SALTON VERDE, SL (hereinafter SALTON VERDE) with NIF number B70361548 and address at C/ Rua Eiras 9 de (15220) A Coruña (A CORUÑA).

The CLIENT, at the time he completes the registration process and purchases any of our products, accepts and expressly submits to the clauses specified below, as well as the conditions of access and use of our portal and its privacy policy, accessible at through the link “Legal Notices”.

The CLIENT acknowledges having sufficient legal capacity to be contractually bound.

This contract is permanently accessible in the legal notices on our website, and can be downloaded in PDF format at the time of contracting.

1. Prices and taxes

In consideration for the product purchased, the CLIENT expressly agrees to pay SALTON VERDE the amounts specified at the time of purchase in the price list established on the website www.saltonverde.com for the chosen products.

The products offered on this website are subject to Value Added Tax (VAT) which IS INCLUDED in the prices detailed for each product.

SHIPPING COSTS

Transportation costs are NOT included in the price of the products.

For orders placed in mainland Spain over €50, shipping costs will be free, except for those products in which other conditions are specified in their own product sheet (for reasons of size, fragility or weight).

Once the selection of products has been completed and prior to order confirmation and before proceeding to pay for it, the final purchase price will appear on the screen, including VAT (Value Added Tax), management fees , packaging and shipping, if applicable, which will be reflected in the purchase order at the time of purchase and on the invoice.

Everything that is not specified in the description as included is not included.

2. Purchase procedure

Orders may only be placed through this website by individuals over 18 years of age and companies.

All our products are detailed on the website individually. The procedure to make and manage the purchase is indicated on the website and only the following steps must be followed:

1. Choose the product you want to purchase.
2. When selecting a product, it can be added to the Shopping Cart and you can choose between continuing to buy or processing the order.
3. To process the order, if it is the first time you access our portal, you must complete a registration form with your personal data and create a personal user account. Once this step is completed, you will receive, in the email you indicated, confirmation that the registration has been completed correctly. If you are an already registered user, to continue with the purchase process, simply enter your username and password. The username and password are personal and correspond to the person who carried out the registration process, who is exclusively responsible for their custody. Through your account you can manage the information we have and modify or update your data.
4. Next, the order will be verified where the selected items are detailed one by one and the total price is calculated.
5. Likewise, it will be necessary to indicate the billing and delivery addresses of the purchase made. It will be possible to indicate a single address for billing and delivery.
6. Once the process has been processed, it will be necessary to previously mark a checkbox to read and accept the terms and conditions of sale.
7. The website will provide you with the mechanisms so that payment can be made based on the system chosen in each case.
8. Once the data for payment has been entered, you must confirm the order by pressing the "Buy" button.
9. Once the "Buy" button is pressed, the product will be delivered.

The CUSTOMER is informed that the photographs and descriptions of the products on the website are an approximate image of the products and services offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products offered through this website are for informational purposes only.

3. Availability and Delivery

The products offered by SALTON VERDE are available for distribution exclusively in peninsular Spain and the Balearic Islands.

Orders will be processed once payment has been correctly received.

The products offered by SALTON VERDE will always be subject to availability that will be specifically indicated on our website for each product, so if any item offered is not available, the customer will be duly informed of the lack of availability for purchase. Under normal conditions, all the products that appear on our Website are available for delivery within the indicated times.

In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, the CUSTOMER will be duly informed of this and an alternative product with similar characteristics of the same price and quality as the one purchased will be offered. If even so, the CLIENT is not interested in accepting the proposed alternative, SALTON VERDE will proceed to refund the amount already paid and will inform him or her of the refund procedures and deadlines.

As a general rule, the maximum home delivery time will be 24/48 hours from the moment of purchase and from the moment we have confirmed your payment. These delivery times are approximate and in no case binding on SALTON VERDE who, in any case, will deliver within 30 days. During summer hours, from June to September, orders placed after 13:30 p.m. will be shipped the next day.

For international shipping, products will be delivered within 3 to 10 days.

For the shipment of products on request, they will be delivered within 1 to 4 weeks.

Deliveries will be made on business days (Monday to Friday). It is recommended that the CUSTOMER communicate their time preferences for delivery when completing the order information in the Comments section.

The delivery of the purchased product at home will be carried out by the carrier together with a delivery note at the address indicated in the order order that the customer must sign as a receipt document. Likewise, the CUSTOMER will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.

If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly, and the steps to follow will be indicated in detail. In the event that the impossibility of delivery is caused by having entered the wrong address, the cost of reshipping the order will be borne by the CUSTOMER. SALTON VERDE is not responsible for delays in the delivery of orders due to causes attributable to the carrier.

In order to be informed at all times of the management of your purchase, you will receive an email confirming your order and payment.

Likewise, the CUSTOMER can check the status of his order by sending an email to the address info@saltonverde.com.

4. Payment and payment periods

The following forms of payment are accepted:

• Credit Card: The transaction is carried out by connecting directly with the TRIODOS banking entity through its payment gateway.
• Payment upon delivery: payment at the physical store located at C/ Rua Eiras 9 de (15220) A Coruña (A CORUÑA).
• Cash on delivery payment: payment at the customer's home upon delivery of the order.
• Bizum: mobile-to-mobile app payment.
• Bank transfer: by entering the Saltón Verde account number
• Payment at the Post Office: payment in cash at any Post Office

Once the payment is made, you will receive a confirmation email.

SALTON VERDE is not aware of your credit card information. All our payment systems are totally secure.

Payments are prior to the delivery of the product or provision of the service, so SALTON VERDE will not provide the requested product until the moment it has received payment for it. SALTON VERDE reserves the right to temporarily or permanently cancel the services provided, in the event of any incident regarding payment thereof.

5. Invoices

Upon making the corresponding payment, you will receive the Invoice for your purchase in PDF format to the email address you indicated for this purpose at the time of processing the order. If you want an invoice in paper format, you can request it and we will send it to you.

The CLIENT is responsible for confirming receipt of the notifications and for informing us of any modification to their data, leaving SALTON VERDE exonerated from any liability arising from this circumstance.

6 Warranty

All our products are subject to quality controls and non-perishable products are guaranteed against production defects for a period of 3 years from the date of purchase. The warranty covers any manufacturing, design or material defect, although the lack of conformity must be revealed within 14 days of becoming aware of it. The warranty only covers defective products. It does not cover knocks, improper use, or others that are not attributable to a supplier defect or a defect in the product.

During the warranty period the CUSTOMER may return the product and we will repair or replace it. Transportation costs generated by returns under warranty will NOT be borne by the CUSTOMER.

The guarantee document is the purchase invoice.

7 Returns

Returns or exchanges of products will be accepted within 14 days of receipt of the product. The packaging and accessories must be included, and will always be accompanied by the corresponding delivery note or invoice.

In the case of a return due to a manufacturing or packaging defect, such as in the case of an error in the order, the CUSTOMER will be offered, if possible, repair or replacement with an alternative at no additional cost and without the right, on the part of the CUSTOMER, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by SALTON VERDE.

In any case, the return will always be subject to prior examination by SALTON VERDE of the condition of the product being returned and verification that the requirements set out in these conditions of sale have been met. Once the return is received and if appropriate, we will refund the amount collected within a maximum period of 14 days and under the same terms that were used to make the payment.

SALTON VERDE reserves the right to reject returns communicated or sent after the established deadline or of products that are not in the same conditions in which they were received.

Returns will be managed by sending an email to info@saltonverde.com making a description of the reasons and the alleged causes for the return. Likewise, it will be necessary to indicate the name and surname and the order reference number. Once the request is received, we will process it in a timely manner.

The right of withdrawal and/or resolution is excluded in those cases in which, due to the very nature of the goods being acquired, it is impossible to carry it out, without prejudice to the corresponding claim for damages suffered, as well as in in the event that the following conditions are not met:

• The product must be in perfect condition (with its original packaging, cork protectors, documentation and plastic covers) with no deterioration other than that resulting from the handling of the goods to establish their nature, characteristics or operation.
• The product must be accompanied by all accessories and complements and documentation if applicable. And it must be sent with tracking.
• Returns of products made or budgeted to suit the client, personalized products and similar will not be accepted, unless they are due to manufacturing or transportation defects.
• The return is subject to prior verification of the product by us. The merchandise must be delivered in perfect condition, packaged in a closed and sealed packaging that covers its original packaging.
• The product must be perfectly identified and marked with the order number.
• Used smoking items such as vaporizers, pipes, or similar items will not be returned or refunded.

8. Right of Withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at SALTON VERDE, SL C/ Rua Eiras 9, 15220 A Coruña, email: info@saltonverde.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory.

Modelo de formulario de desistimiento

For the attention of
SALTON VERDE, SL
C/ Rua Eiras 9
15220 A Coruna
info@saltonverde.com
I hereby inform you that I am withdrawing from my contract for the sale of the following property:
Received/Ordered on:
Name of the consumer:
Consumer Signature
Date

To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.

Consequences of withdrawal:

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

The buyer will assume the costs of returning the goods as stated in the Revised Text of the General Law for the Defense of Consumers and Users, except in the event that the withdrawal occurs due to delivery of a broken or defective product, which will be borne by SALTON. GREEN.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of their return, depending on which condition is met first.

You must return or deliver the goods to us directly to SALTON VERDE, SL C/ Rua Eiras 9, 15220 A Coruña, without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

9. Perfection of the contract and modifications of the services

This contract will be completed with the payment of the product and the sending to the CUSTOMER of a confirmation email with a description of the purchase made.

SALTON VERDE reserves the right to modify the characteristics and conditions of its services in any way, always with the aim of improving them and resulting in a benefit for the CUSTOMER.

10. Obligations of the parties

SALTON VERDE undertakes to provide the CLIENT with the products and services that have been contracted, applying maximum diligence in the provision of the service, as well as taking care of the maintenance of the facilities necessary for the operation of the network, having a technical team for this purpose. and adequate computer technology, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.

The CUSTOMER undertakes to use the products and services that are made available to him in good faith, without violating current laws on any matter or infringing the rights of third parties, as well as to pay for the selected product in the time and manner established in the present conditions of sale and upon receipt at the place indicated for delivery.

SALTON VERDE does not guarantee that the availability of the service that is the subject of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Therefore, the CLIENT agrees to bear these circumstances within reasonable limits, and therefore expressly renounces claiming from SALTON VERDE any contractual or extra-contractual liability for possible failures, errors and use of the contracted service.

11. Communications

All notifications between the parties will preferably be made via email. The CLIENT is responsible for confirming receipt of the notifications and for informing SALTON VERDE of any modification to their data, and is exonerated from any liability arising from this circumstance. In case of modification, the CLIENT must inform SALTON VERDE at the e-mail or telephone numbers indicated on our website.

In compliance with article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that our commercial shipments and information related to our website and the products offered on it will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address info@saltonverde.com indicating the word LOW in the subject.

12. Commitment, acceptance and validity of the contract

The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he has understood all the information regarding the products and services, including delivery, offered on our website, as well as all the conditions and stipulations included in this electronic contract, for which he affirms that they are sufficient for the exclusion of error in the consent of this contract, and therefore, accepts them fully and expressly.

The CLIENT is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the "Buy" button indicated on our website and that it will be completed with the payment of the service.

13. Applicable Regulations

This contract is of a commercial nature, and will be governed and interpreted in accordance with Spanish law.
In the event that any type of discrepancy or difference occurs between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that are competent in each case. .

14. Personal data

In compliance with Organic Law 15/1999 on the Protection of Personal Data, we inform you that the personal data you provide us to carry out the contracting process and those derived from the provision of the service are confidential and will be incorporated into a file. of “Management” responsibility of SALTON VERDE, with the purpose of providing you with the contracted items, as well as sending you commercial information about our items and products, including by email.

Likewise, we inform you that the personal data provided are treated internally and with the utmost confidentiality, applying the security measures regulated in Royal Decree 1720/2007 and that they are not published or transmitted to third parties to be used for commercial or promotional purposes.

At any time oppose the receipt of our commercial shipments, as well as exercise the rights of access, rectification, cancellation and opposition in the terms legally established before SALTON VERDE, SL – Responsible for Personal Data – C/ Rua Eiras 9, (15220) To Coruña.

In general, it is absolutely prohibited to provide personal data of minors under 14 years of age without the consent of parents or legal guardians.

Attention: These General Purchase Conditions have been updated on 19/5/2016. At any time we can proceed to modify it, as well as vary the relationship between the prices and products offered. Please check the issue date each time you connect to our website so you can be sure that no changes have been made that affect you.